It depend on whether you have a Basic or Premium subscription. Here are the basics:

 

(1) NetMap software upgrades to match ESRI Arc GIS software (ArcMap). NetMap needs to keep current with almost annual ArcMap upgrades, otherwise NetMap's tools and databases will not longer function.

 

(2) Tool repairs (software fixes)

 

(3) Tool updates, minimum once per year

 

(4) Database repairs 

 

(5) Support (guarenteed minimum time, then fee afterwards)

 

A Premium subscription provides additional benefits, including standardized analyses for free or for a nominal cost. For subscription information, go here.

 

 

Service	Basic	Premium
Software repairs
Tool updates
New tools
Database repairs
ESRI ArcMap version updates (NetMap)
Support (standard)1
Support (enhanced)2
No Cost or Low Cost Analyses3
Transportation Analysis
Climate Change
Pre Wildfire
Post Wildfire
Erosion Assessment
Riparian Management

 

¹ Email support on tool and digital landscape use, problems (first hour free)

² Email support on tool and digital landscape use, problems; support on analysis interpretation (first hour free)

³ Some NetMap analyses provided for free (transportation, climate change, pre wildfire, post wildfire, erosion) up to two per year; additional analyses or others require additional charges (refer to analyses below). Contact ESI for additional information. Analyses are delivered within three months of request.

 

Analysis Type	What’s involved
Transportation	Run all transportation tools including road density (subbasin, segment, aggregated), road drainage diversion, road stability, road surface erosion, roads in floodplains, habitat length and quality above all road crossings. Developed prioritization ranking
Aquatic Habitat Modeling	Run all of NetMap's habitat tools including for various species of fish, biological hotspots, core areas, and habitat diversity.
Climate Change	Using readily available downscaled Global Climate Change forecasts, overlay onto NetMap’s stream layer and represent them in the stream network. Overlap analysis with roads and aquatic habitat indices
Pre Wildfire	Using available fire risk indices based on fuels, topography and climate, develop erosion forecasts that reflect predicted fire severity and probability. Develop prioritization ranking.
Post Wildfire	Using post wildfire burn severity (BAER) maps (provided to us),  develop erosion forecasts and overlay with roads and aquatic habitat indices. Develop prioritization ranking.
Erosion Assessment	Run all NetMap erosion tools and provide outputs. Develop prioritization ranking.
Riparian Management	Run NetMap’s riparian management tools.

 

Our Guarantee: With an annual subscription, all of NetMap’s digital landscapes and tools are guaranteed from defects. If the problem originated on our end (using our software), we will replace digital landscapes and repair tools free of charge.